Campaigns and batches

Where: Distribution ▸ Campaigns ▸ your campaign, then Campaign details A campaign holds a Video Story, a Personalization Canvas, a Personalization Profile, and the batches that produce it for everybody. Its campaign guide takes it from a name to a reviewed manifest; this page is about the last stretch. Once a campaign has batches it is locked to its profile, which is what makes it something you can reason about: every video in it was made under the same rules.

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The campaign settings

They open from station 05 of the guide (Define settings, later Show settings), from Campaign details (Edit campaign), and from the campaign’s menu on Campaigns (Settings, once a profile is linked).

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Batches, and why they are small

A batch is a group of people produced together. It references rows in your list rather than copying them, so your list stays the single source of truth. A batch holds up to 50 recipients. That is a deliberate limit, not a performance ceiling: it keeps any single mistake small and reviewable. Auto batches splits a larger list for you; run the first batch before you commit to the rest. When you pick people, two guards run:

• Duplicates inside your selection are collapsed.
• Overlap warnings appear when someone is already in another batch of this campaign, or another campaign on the same profile. Overlap is allowed, since re-running someone can be intentional, but it should never happen by accident. Each membership produces and costs separately.

Your selection is kept as you search, so you can assemble a mixed batch across several searches, and a separate tab shows who is already in the batch you are editing. Blocking a person keeps them in the batch but skips them in every run until you unblock them. Use it for the row with a data problem you have not fixed yet.

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Running a batch

Press Run. Every person moves through up to four phases, and the batch card shows one progress bar for each. A pulsing bar is working now. Phases your campaign did not switch on say so instead of showing a bar, and the batch comes to rest when it reaches one. Carry it forward by hand from the batch’s menu with Generate proxies or Publish. Runs are throttled on purpose: a batch feeds the pipeline steadily rather than all at once, so expect even progress rather than everything finishing together.

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The presenter master

A presenter’s first batch starts with one more bar, above the four: Master. Each presenter’s shared scenes are produced once, as their presenter master, and every recipient of theirs derives from it. The bar fills as that work completes: the voice first, then each clip. The line beside it names the presenter, what is happening (voicing the scenes, rendering proxies) and the time so far against what a build of this profile usually takes: 2:40 of ~6 min. Past the usual time it says taking longer than usual: nothing is wrong, it is still working. The recipients start when the bar is full. The toast after Run says the same at the moment you press it. Later batches of the same presenter show the bar full and ready at once.

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Controls

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When a batch will not start

The most common reason is consent. A batch whose presenters have not all consented tells you so before it runs: it names each presenter who is blocking, counts the recipients affected, and offers a direct route to the cast to chase them. Re-check once they have acted.

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Reading a failure

Failure is a visible state rather than a mystery. The batch card counts failures per phase and shows the most recent reason. Inside the batch, each failed person carries their own reason. “Waiting for presenter master” under the bars is not a failure: those recipients start when the Master bar above them is full. Each presenter’s shared scenes are produced once and then reused for all of their recipients, so the first person of a presenter takes longer and the rest are quick. That is the system saving you time and money. When a master itself fails, the card says so with the reason; its recipients fail with it, and a new batch retries the build once you have fixed the cause.

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