Solutions for customer success teams
Book a demoThey only hear from us when we want something.There's so much more we could be doing together.
You already know exactly what to say to each customer.
Usage, billing, order history. You hold everything it would take to say something true to every account, and it still goes out as one message written for all of them.
We believe that in the moments that matter, it is more effective to send a personal video.
Manage and grow the base.
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Event & webinar invites
Personal invitations that fill seats and lift your show-up rate.
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Product launches
Announce a release to all your accounts, one face at a time.
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Promotions & offers
Announce a deal or limited offer to every account.
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Renewals & QBRs
Stay close to the accounts you've already won, between every review.
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Re-engagement
Win back stalled deals and gone-cold pipeline with a human nudge.
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Corporate communication
Exec updates and quarterly news, personalized for every recipient.
One story from the account owner's own Proxy, personalized on what each account actually does with you.
The same core message for everyone. Personalized to their own context.
- Sarah K., Northwind: “Sarah, Northwind has been on the old firmware since March.”
- Tom R., Bellhaus: “Tom, Bellhaus has never switched on the second seat pool.”
- Ana M., Cortado: “Ana, Cortado renews in six weeks.”
- Piet D., Vanhoof: “Piet, Vanhoof's new team has not been onboarded yet.”
+ 413 more, from the same brief.
From a list to a campaign.
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Start from your list
Your installed base, or the slice of it this campaign is for.
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Enrich with your data and market signals
Your own first-party signal: what they use, what they buy, what they never turned on.
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Build one campaign story
Brief it in plain language and it comes back production-ready: hook, beats, close, scene by scene. Change it by talking to it.
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Review and approve
Every clip, before anything goes out. Tone changes happen in conversation and re-render in seconds. The voice stays yours.
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A personal video for every recipient
Your own representative's face and voice, as a consent-first Proxy, in a different video for every person on the list.
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Goes out from the channels you already use
Every campaign returns a manifest: a row per recipient, with their video link and their copy, ready for whatever you already send from.
How LatentCast can help.
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Personal video at scale
- Personal viewing pages
- Downloadable MP4s
- Campaign assets
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Personalization and data enrichment
- /find-contacts
- /enrich-contacts
- /build-personalization-canvas
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Integration into your stack
- Schedulers
- CRM
- Data enrichment tools
Put together: the account owner's own face across the whole installed base, saying something true to every account.
We get you a first result.
One campaign, one team, one segment, on your own list with your own people on screen. We set it up with you rather than handing you software and wishing you luck.
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A call, not a link
We work out what you would run, who it goes to, and the one number that would make it worth doing.
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We build it with you
Your first campaign gets set up together, on a screen share. Your people, your story, your list.
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A guided week
You do the work and we are on standby in a shared channel. Confusion gets caught in real time, not at the readout.
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We read the results together
What worked, what to change, and what to run next. You review and approve every clip before it sends.
Come see how it works.
A walkthrough with a founder. You see the platform running, and we talk through what it would do for your business.